Two supervisors then came out, one man and one woman, and made me explain why I wasn't being allowed into the building as if I had done something wrong when I was still confused as to why I wasn't being allowed access. I was pushed to the side and told he was not allowed to enter, when I politely explained that he was a service dog and needed him I was told they only allow service dogs for the blind and hard of hearing. On April 23 at about 4pm I tried to enter valley center casino and was denied access due to me having a service dog.

I am writing this after filing formal complaints with the United States Department of Justice to try to spread the word and get as much awareness as possible. I can't speak for the rest of the machines, but if you are a serious Video Poker player who likes to move around trying several machines you may be disappointed. My friends and I agreed maybe we should head down the road. The machines were old and had odd button configurations making it almost uncomfortable to play. They were sticky and several of the buttons on several of the machines were not responsive. The machines were filthy with full ashtrays and half consumed drinks. Turned out to be the least of my worries. I found it odd to be listening to a TV while trying to play. The bar had a huge TV that had the volume up loud. What I found was a couple banks of machines tucked away in the back near a bar. My friends headed right for the penny games like most players and I headed out looking for the video poker. I had never been so I thought, sure why not. I had company in town and they suggested playing at Valley View Casino one afternoon. I realize that video poker is not a huge draw at casinos anymore, but I enjoy playing it. I read a lot more BAD REVIEW's than Good Review's.***Watch out Valley View your going down hill and your loyal guest's are leaving you and going else where. This is not going to last long unless Valley View open's up there rooms for all guest's.Come on Valley View GET BACK TO CATERING TO ALL YOUR GUEST'S not just the Gold & Black card people. So now we stay at Harrah's down the road and play at Valley View. What the hell can't even pay $180 -250 a night for a room.

We went once maybe twice there (a 80 mile drive 1 way) to enjoy the Casino.But now we can't even book and pay for a room to stay there.

Now if your not in the Silver card your pretty well out of luck. When reopening after Covid we had to start at the bottom and start with the red card.Well we built the card up to the blue card. Use to have a Gold card till the Covid hit. My wife and I have been going to Valley View for at least 8 years or more.

Valley view casino center map